Exhibition Services
Exhibitions International
33 Kadoorie Avenue
Kowloon

10 March 2012

Mr Michael Leung
Flat 303 Lucky Mansions
856 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon

Dear Mr Leung

Exhibition Enhancements

I am writing on [?] of Exhibitions International to [?] for the [?] you mentioned in your letter dated 27 February 2012. We have [?] your [?] and would like to inform you of the following [?].

First, concerning the [?] of on-line registration, [?] was caused by a large number of on-line [?] from our clients which caused serious network [?]. We have contacted our Internet Service Provider to increase the transmission speed to [?] the registration process so as to provide a [?] service to our customers.

[?] the number of people in the venue, this was a result of the higher than [?] number of participating organisations and attendees. We thought that the exhibition centre would be large enough for all of them, although [?], it proved to be too small. In order to [?] improve the quality of our service, we will make more [?] estimates and book a suitable venue for future events.

Finally, the [?] number of leaflets was again [?] the large number of attendees, some of whom also took more than one [?]. However, you will be [?] to know that we will [?] to do better next time by printing more leaflets, having e-versions of the material, as well as by employing [?].

I hope you will find the above arrangements [?]. As a [?] for the inconvenience you have suffered, we would like to [?] you two free tickets for the TV Games Exhibition 2011 which is coming up in a few months’ time. We will also [?] you the leaflets that you could not take during the exhibition.

Thank you for your [?] support of our exhibitions. If you have any further [?] please do not [?] to contact me on 2724 2345. We at Exhibitions International, are always [?] for feedback regarding our services, as this [?] us to further improve our service quality.

Yours [?]

James Wong

James Wong

[?].